Harborleaf Packet Support
Get help importing documents, adjusting spreadsheet layouts, organizing packet sections, creating previews, and exporting your final PDF.
Contact support
Use the Horizon Tech Services inquiry form, choose Other, and begin your message with Harborleaf Packet support request.
Do not send confidential board documents, personal records, passwords, private keys, or sensitive screenshots. Reproduce the issue with a non-confidential test file whenever possible.
Spreadsheet layout guidance
Readable
Fits a worksheet to one page wide and permits additional pages vertically. Best when text must remain readable.
One Page / Sheet
Fits each selected worksheet onto one page. It is the default and is best for small or moderately sized sheets. Large worksheets may result in very small text.
Original Layout
Uses the workbook's saved print areas, orientation, margins, and scaling as closely as the local converter permits.
Generate and inspect the actual preview before importing. Every selected workbook sheet receives its own output page or page group, and you can include or exclude individual worksheets.
CSV files contain cell values but do not preserve Excel fonts, colors, formulas, charts, merged cells, print areas, or multiple worksheets. Results may differ from Excel when fonts are unavailable or converter support differs.
Troubleshooting
Spreadsheet text is too small
Try Readable layout, exclude unneeded worksheets, reduce the used range in a non-confidential copy, and inspect the new preview.
Workbook formatting changed
Confirm required fonts are installed. Try Original Layout and compare the preview with the workbook's saved print settings.
Preview could not be generated
Check that the source file opens normally, then retry with a local, non-confidential copy in a supported format.
Password-protected file will not import
Create an unprotected non-confidential copy you are authorized to use, then import that copy. Do not send the password to support.
Workbook is damaged or malformed
Open and repair the file in its originating application, save a new copy, and generate a new preview.
Conversion takes too long
Large sheets, formulas, charts, images, and many selected worksheets can increase conversion time. Test a smaller non-confidential copy.
A document exceeds the safe import limit
Split an authorized copy into smaller documents or reduce unnecessary content, then import the smaller parts separately.
Fonts or page breaks changed
Install the source fonts where licensing permits, review saved print settings, and inspect the generated preview before import.
Final PDF is unexpectedly large
Check source images and document sizes, remove unnecessary sections, and export a non-confidential test packet to isolate the cause.
The application closed before the project was saved
Reopen Harborleaf Packet and follow any recovery prompt it presents. Exact recovery controls and storage locations are pending release verification; contact support if no recovery option appears.
Security reports
Use the inquiry form and include the platform, Harborleaf Packet version, potential impact, and safe reproduction steps. Do not include active exploit payloads, private keys, passwords, or confidential documents in the initial report.