Harborleaf desktop

Support

Choose your platform for current availability, then use the shared troubleshooting and issue-report guidance below.

Choose a platform

Linux

Snap and DEB

Current 0.9.0 beta target and package limitations.

Windows

Microsoft Store

Planned release; requirements and package details pending.

macOS

TestFlight / App Store

TestFlight beta planned; production Store release later.

Common troubleshooting

Application will not start

Confirm your platform and architecture match the installed package.
Install pending operating-system and Store updates.
Restart the device and record any visible error exactly.

Cannot open or save

Confirm permission to read the source and write to the destination.
Try a non-confidential file in a standard Documents folder.
Preserve recovery prompts and do not overwrite your only copy.

Printing or scanning

Test the device in another application first.
Record the printer or scanner model and connection type.
Check your edition page for package-specific limitations.

Report a bug

Use the Horizon Tech Services inquiry form, select Other, and begin with “Harborleaf bug report.” Include this template:

Platform: Linux / Windows / macOS
Distribution: Snap / DEB / Microsoft Store / Mac App Store / TestFlight
App version:
Build number:
OS version:
Architecture:
Package type:
Problem summary:
Steps to reproduce:
Expected result:
Actual result:
Error message:
Reproducible with a non-confidential test PDF: Yes / No

Protect your documents

Do not send confidential PDFs, passwords, private keys, or sensitive screenshots. Reproduce the issue with a non-confidential test file whenever possible.

Report a security issue

Use the inquiry form, select Other, and begin with “Harborleaf security report.” Include the platform, distribution, version, impact, and safe reproduction steps. Do not include active exploit payloads or secrets in the first message.